Did you know that Zoom was originally created as a more joyful alternative to clunky video conferencing tools? Its founder, Eric Yuan, had come up with the idea after being frustrated by long-distance video calls with his girlfriend (now wife) while he was in China and she was in the U.S.! And this week, the company announced the launch of Workvivo AI. It is an intelligent layer built into its employee experience platform that is Workvivo, which Zoom acquired in 2023.
The goal here is to transform internal communication and workplace engagement using generative AI. The same by not by replacing humans, but by making workplace connection more human. But have you ever wondered what will happen when machines will surpass Human Intelligence?
Workvivo AI represents an AI platform which enhances employee experiences through internal communication.
Workvivo stands out from traditional HR platforms and internal communication tools. It’s values are prioritizing the 3C’s – connection, communication and culture. Instead of just focusing on task management and tracking. Zoom introduces Workvivo AI with the goal to automate regular communication processes. While enabling engagement trend analysis and content personalization for larger scale of audience.
Do you need help drafting a company announcement? Don’t worry Workvivo AI can do that. Do you want to summarize employee feedback across various locations? Guess what it has got that covered too. The platform enables internal teams to maintain information flow along with alignment. And at the same time it preserves connection without contributing to any sort of workplace noise.
Zoom’s quiet pivot toward engagement infrastructure
It’s quite obvious that the introduction of Workvivo AI demonstrates a significant shift in Zoom’s overall business strategy. The company that became a household name for video conferencing during the pandemic now dedicates resources to developing workplace infrastructure that supports meetings and fosters company culture for remote and hybrid work environments.
Zoom’s Chief People Officer, Matthew Saxon, said it best: The organization holds that employee information sharing together with engagement and connection plays a key role in achieving organizational success.
Features of Workvivo AI
- Workvivo AI generates AI-powered content recommendations for leadership communications and team updates.
- The platform has summarization tools that make extensive employee feedback easier and engagement survey results simpler.
- Workvivo AI helps organizations craft internal messages that both reflect company branding and ensure inclusivity. This is through tone and clarity recommendations.
- Global team communication becomes more effective through features that handle localization and translation.
- It functions as an intelligent assistant which fully comprehends your organizational tone and audience values.
Smarter engagement without replacing authenticity
Workvivo AI focuses on maintaining internal tone and voice unlike external-facing AI tools which let’s be honest they tend to sound robotic and overly promotional. When you start communicating with employees instead of customers this aspect becomes very important.
This development represents an effort to integrate AI systems as supportive teammates rather than substitute workers. The tool assists with writing and organizing content. But humans must take charge of conversations, and other factors such as trust-building and value reinforcement.
The bottom line
The introduction of Workvivo AI by Zoom demonstrates how future workplace AI will extend beyond productivity to focus on engagement and emotional intelligence as well as inclusion. The combination of distributed teams operating alongside digital overload demands more than just a software update. It’s a shift in mindset.
On a similar note TANS is expanding its AI powered knowledge graph to help organizations manage insights better see how it works.
