Right now, AI chatbots are really popular with a lot of businesses wanting AI chatbots to provide fast service, accurate service, and be easy to deploy and only a few deliver all of those. So, if you are like other companies looking beyond generic chatbots to find solutions such as CustomGPT, you’re at the right place.
In this CustomGPT AI review, we’re going to look into how CustomGPT works, its pros and cons, and who would benefit from it. I won’t hype up the benefits or create false expectations. I will provide a complete overview of CustomGPT to determine whether using this product is going to be worth your money and time. You can also explore how it compares with other tools in our guide to the 7 best AI chatbots for business growth and support.
What Is CustomGPT AI?
CustomGPT AI is a platform that allows businesses to create AI agents trained specifically for their own data without requiring any coding skills. Instead of providing generic responses to users, the AI agents will provide responses based on the documents, websites, and other files that the user has uploaded.
The CustomGPT platform utilizes GPT-4 and places a great emphasis on accuracy through. It is also designed to utilize citation-based responses and has anti-hallucination controls to mitigate the likelihood of seeing responses generated that are false. Hence, the platform is appealing to businesses that deal with either complex or sensitive data.
Common use cases for CustomGPT include customer service/support, internal knowledge bases and sales assistance. The platform supports 95 languages and works across websites, apps and integrations. To learn how to set up and use CustomGPT step by step, check out our CustomGPT AI guide.
How CustomGPT works in practice
It’s fairly straightforward to begin using the platform. Simply create an agent, upload all your data, and deploy the agent anywhere necessary.
Some examples of data sources:
- PDFs and Word files
- Web sites crawled
- Google Drive
- YouTube videos
- Help Desk articles
After being indexed, the AI will reply to your requests using extracted information from those above sources and always provide citations to help users determine from where the information was obtained. Optimal performance of the AI agent occurs when using clean, structured data. Poorly created documents will produce results that are less than optimal for both you and your clients.
Key features worth knowing
With its platform, CustomGPT provides a multitude of features for larger teams.
Some features that stand out include:
1. Support for over 1400 file types
2. Website crawling that allows for real-time knowledge update
3. Over 100+ Integrations such as Zendesk, Shopify & Google Drive
4. Citations included in AI responses
5. Analytics to track usage and performance
6. API access for building custom workflows
7. SOC2 Type 2 & GDPR compliance
On the Standard Plan, you can create 10 AI Agents; on higher level plans, you can create more agents and get full white-labeling capabilities, as per FindMyAITool’s CustomGPT AI Review.
CustomGPT pricing breakdown
When it comes to pricing, that’s the stopping point for most teams. The base monthly pricing model for CustomGPT starts at $89 on the Standard plan which includes:
- 10 agents
- 1,000 queries / month
- 60 million words of storage
- If billed annually, your custom pricing will be approximately $89/month.
The Premium plan currently costs $449/month and provides more flexibility to those who want 25 agents, 5,000 queries, and white-labeled options available. Custom Enterprise Pricing is available.
Additional usage can become expensive quickly. For instance, 2,500 additional queries would cost roughly around $375/month.
Although you can have a 7-day free trial, it is not very long for a tool with a considerable learning curve.
Pros of CustomGPT AI
The following characteristics distinguish CustomGPT:
- Impressive Data Ingesting Capabilities: CustomGPT handles large amounts of various types of data with ease. Once configured properly, loading a lot of different types of data (PDFs, videos, websites, etc.) is intuitive and smooth.
- Reference-based Accuracy: When using correctly configured sources for input, CustomGPT’s responses are supported by solid documentation. Having reference sources helps to create a higher level of trust and accountability with responses.
- No-Code Implementation: Most departments can quickly begin using agents created in CustomGPT without the necessity for software developers since there is no code to write. Therefore, adoption of CustomGPT within an organization happens more rapidly.
- Enterprise-Level Security Compliance: CustomGPT has enterprise-level security compliance attributes (e.g., HIPAA & PCI DSS compliant) which allows it to be deployed within regulated industries (e.g., Banking and Healthcare).
- Multilingual Capability: There are more than 90 languages available on CustomGPT, which allows organizations to have Global Teams who utilize this knowledge base.
Cons you should be aware of
While CustomGPT does have benefits, CustomGPT also has drawbacks that may limit its usefulness.
- High pricing: The price can be steep when moving from the Standard to the Premium version. The cost of scaling can add up quickly.
- Performance issues: Some users report that they are experiencing performance issues with CustomGPT such as bugs, failed queries, and inconsistent responses, particularly when the workload is high.
- Support experience varies: The support teams of CustomGPT may provide an inconsistent experience, especially when they are troubleshooting an issue. While some users will receive support quickly, others may find that they have to wait a long time for assistance due to a process-driven approach to providing support.
- Learning curve for advanced setups: Basic usage of CustomGPT is straightforward; however, advanced workflows can take a while to get up to speed on.
Best use cases for CustomGPT
When accuracy is more critical than simplicity, CustomGPT is the best choice of Conversational AI solutions.
This makes it a good solution for:
- Large Enterprise Customers with significant amounts of product information, including support documentation.
- SaaS companies that require comprehensive product documentation.
- Internal knowledge bases for employee use.
- Multilingual sales and support teams.
- Regulated industries that require compliance and traceability.
However, CustomGPT is not a good fit for:
- Simple FAQ bots.
- Small websites that only require baseline functionality.
- Teams that have very limited budgets.
If your use case is basic, you may be able to find less expensive tools, such as SiteGPT, that will meet your needs.
Wrapping it up
CustomGPT AI has been designed specifically for professional-type use cases. It’s versatile, effective, and delivers accurate results. Currently, its pricing and reliability hinder its use as a universal recommendation.
As an enterprise or team with more complex knowledge needs, CustomGPT may be worth the investment for you. Conversely, a smaller team might want to consider other types of simpler tools to meet their needs before trying CustomGPT.
If accuracy and reliability are required, you should definitely consider CustomGPT as a possibility for your organization. And I hope this CustomGPT AI review helped you.
