Best Shopify AI Chatbots for Order Tracking That Simplifies Customer Support

The Big Problem Behind Shopify Order Tracking

Every e-commerce merchant has received that same dreaded question: “Where is my order?” Customers now expect fast, transparent, and accurate updates on their orders. When a tracking system is not established, support gets overwhelmed, and frustrated customers rarely enter the state of consideration required for repeat purchases.

In the modern, competitive landscape of e-commerce, Shopify order tracking is no longer just an add-on but a must. AI chatbots are now the smartest solution being used to provide real-time updates to customers at scale while allowing human agents to focus their time on larger or complex requests.

Why Shopify Order Tracking Matters for Every Store

The moment customers place an order, their buzz turns into anticipation. Naturally, they want to know when to expect delivery and seek reassurance that they can track their order on their own at any time. They also expect periodic updates with transparent communications along the way.

• Trust: Real-time updates build trust, thereby fostering loyalty and contributing to overall long-term growth.
• Lower Support Costs: As per Shopify’s AI in customer service blog, automated order tracking eliminates almost 40% of repetitive tickets, saving time and resources for your support team.
• Customer Retention: In the absence of proper tracking, frustration sets in, leading to refund requests and negative reviews, representing a complete turn-off for possible buyers; however, smooth and fully transparent order tracking ensures customers are top of mind, thus strengthening their brand reputation.

In short, those merchants who learn to master Shopify order tracking will bring greater operational gains and become more recognized as trustworthy brands, which would benefit customers and business growth alike.

How AI Chatbots Solve Order Tracking Challenges

All Shopify stores experience the burden of repeat inquiries. This is how AI chatbots solve it:

• Reduce “Where is my order?” tickets: Customers are given tracking information immediately after placing an order, minimizing such repetitious queries and thereby freeing up support teams for other tasks.
• Give 24/7 support: Bots never sleep, so customers around the globe get their answers no matter what time it is.
• Push proactive notifications: Most apps are providing real-time updates via chat or email, saving customers from having to work for the information.
• Resolve queries faster: For instance, Workhub.ai order tracking use-case and HelloRep’s self-service platform: These automate mundane support tasks, thus freeing up support teams to focus on critical issues.
• Improve satisfaction: So in that process, customers feel informed and supported, and the merchants feel less pressured.

With chatbots, customer satisfaction rises, along with less stress for merchants.

10 Best Shopify Tools for Order Tracking

Here are the 10 best AI-powered solutions for Shopify order tracking:

1. Tidio

Description: Tidio is a customer service platform that features live chat, AI chatbots, and multichannel messaging. It also easily integrates with Shopify, so businesses can respond instantly and automate workflows. Additionally, AI-powered personalization can increase customer engagement while still reducing the routine workload on support teams.

Features:

• Live chat, chatbot, and multi-channel messaging (website chat, Facebook, Instagram, and WhatsApp).
• Visual chatbot building with drag-and-drop flows.
• AI-enabled “Lyro AI” assistant for response automation to customer queries.
• Basic & advanced analytics, visitor tracking analytics.
• Message visitors through automation flows, manage live visitor lists, show operating hours, etc.

Pricing:

1. Starter: $29/mo

100 billable conversations, 50 Lyro AI conversations, 10 seats, live chat, basic analytics, and social integrations.

2. Growth: $59/mo

From 250 billable conversations, advanced analytics, permissions, live typing, automatic responses, and chat assignment.

3. Plus: From $749/mo

Custom billable conversations, 300+ Lyro AI conversations, a dedicated success manager, custom branding, multilingual, and multiproject.

4. Premium: Contact for pricing

3,000+ Lyro AI conversations, managed AI service, guaranteed 50% resolution, mobile SDK, priority support, and full monitoring.

Best For: Small and medium-sized stores that want an inexpensive, easy-to-use chatbot with multi-channel capability.

2. LetsEngaige

Description: LetsEngaige is an AI customer engagement platform for Shopify stores that automatically handles up to 80% of customer inquiries, including order tracking, returns, and product questions. Moreover, it streamlines support processes, so teams can focus on complex issues. In addition, its AI-driven automation ensures faster responses, thereby improving customer satisfaction and retention. Furthermore, seamless Shopify integration allows stores to manage inquiries efficiently across multiple channels.

Features:

• Seamless integration with Shopify for real-time access to order data
• Build your policy using our customizable templates for AI responses
• Omnichannel support available via chat, email, and social media
• Designed for easy human escalation for complex inquiries

Pricing: Contact LetsEngaige for pricing

Best For:

• E-commerce businesses providing high-volume support
• Stores seeking simple and scalable automated customer service

3. Workhub.ai

Description: Workhub.ai is an AI-powered platform for Shopify stores that automates order tracking and customer support. Hence, it decreases repetitive “Where is my order?” inquiries while providing live updates 24/7. Besides, its AI agents perform complex tasks with high efficiency so that the human support team can assist in higher-priority matters. Integration with Shopify allows smooth workflows, thereby enhancing customer satisfaction overall.

Features:

• Real-time order tracking: Customers receive updates over chat, email, SMS, and WhatsApp and remain apprised at every step.
• Multi-channel support: AI chatbots tend to answer inquiries across various platforms, so customers may interact with your store in whichever way they find convenient.
• Ability to adjust or cancel orders: Customers can change orders easily; this lowers their frustration levels and support tickets.
• 24/7 automation: Bots do the work around-the-clock without supervision, ensuring immediate responses any time, any place.
• Seamless integration: Smooth integration with Shopify, WooCommerce, and shipping carriers ensures smooth workflows and order management.

Pricing:

1. Free Plan: Free per month

500,000 tokens, 5 AI agents, 50 knowledge base links, an embeddable AI agent, Demos AI voice call, human takeover, and basic analytics.

2. Pro Plan: $100 monthly

1,000,000 tokens, 10 AI agents, unlimited links, advanced analytics, a full AI voice agent, and a dedicated phone number (add $20/month).

3. Enterprise: Custom pricing

Unlimited AI agents, custom AI model training, 24/7 support, SLA guarantees, custom integrations, on-premise option, dedicated managers, and a full AI voice agent.

Best For: Shopify/WooCommerce stores wanting to automate order tracking and lighten customer support load.

4. Verifast AI

Description: Verifast AI is an advanced platform for Shopify stores, providing customer support and real-time order tracking. It reduces repetitive “Where is my order?” inquiries, with fast and accurate updates. It also gives recommendations and improves customer experience. Its AI-powered automation helps with abandoned cart recovery and streamlining workflows.

Features:

• AI support, available 24/7
• Real-time order tracking
• Multilingual replies
• Personalized recommendations
• Can customize bot styling and AI response
• Lead generation and user segmentation
• Integrates with CRMs and shipping platforms
• Handover to live agent

Pricing:

1. Starter: $99/month

500 conversations/month, targeted at stores with ~20K visitors
Access 24/7 AI support, real-time tracking of orders, multilingual replies, personalized product recommendations, customizable styling for bots, control over AI response, and standard email support.

2. Growth: $199/month

2,000 conversations/month, targeted at stores with ~100K visitors
Access everything in Starter, plus customizable flows for product description pages, nudges for cart abandonment recovery, lead generation, user segmentation for returns, customized flows for bot interaction, priority support chat, and a 7-day free trial.

3. Scale: $299/month

5,000 conversations/month, targeted at stores with ~500K visitors
Access everything in Growth, plus nudges for purchase and upselling, smart AI pop-ups for reminders, AI for voice support, the ability to manage customer interactions through a CRM and shipping systems integration, handover conversations with live agents, a dedicated success manager, and a 7-day free trial.

4. Enterprise: Custom pricing

Unlimited conversations/month for high-volume stores
Access everything in Scale, plus AI for email, mobile app, WhatsApp, Instagram, customized feature development, and customized integrations.

Best For:

• E-commerce stores need automated support for their customers.
• Stores want real-time tracking of orders and personalized recommendations.
• Businesses are trying to minimize cart abandonment and expand support capabilities without significant investment in more staff.

5. Wonderchat

Description: Wonderchat is an AI-powered platform being integrated with Shopify stores for customer support and order tracking processes. Secondly, it also provides real-time updates and thereby fewer repetitive “Where is my order?” inquiries. Further, it adds a personal touch to interactions and FAQ management while customers feel taken care of at every step. Beyond this, Wonderchat automation recovers abandoned carts, streamlines workflows, and promotes efficiency and customer satisfaction.

Features:

• Customizable AI agents
• Human handover capabilities
• Lead collection and AI web search
• Chat workflows and basic/advanced integrations
• Multi-language support for Enterprise
• Voice chat and phone agent Turbo and Enterprise

Pricing:

1. Starter: $24-$29/month

1,000 message credits, 100 webpages/agents, 1 AI agent, unlimited file uploads, 500k character storage, 1 chat workflow, human handover, and basic integrations.

2. Basic: $83-$99/month (Most Popular)

5,000 message credits, 1,000 webpages/agents, 3M character storage, 2 AI agents, 2 tools per agent, 2 chat workflows, live chat, monthly data sync, 3 team members, and all OpenAI models.

3. Turbo: $249-$299/month

15,000 message credits, 2,500 webpages/agent, 12M character storage, 4 AI agents, 3 tools per agent, 3 chat workflows, advanced analytics, weekly data sync, advanced lead collection, 5 team members, voice chat, phone agent.

4. Enterprise: Custom Pricing

Unlimited messages & storage, priority support, advanced multilingual setup, SOC2 security, custom integrations, unlimited workflows & team members, phone agent, SSO & CRM integrations.

Best For:

• E-commerce businesses are looking for automated customer support and lead collection.
• Stores are looking for customizable AI agents with multi-channel capabilities.
• Businesses are looking to scale AI-driven customer engagement efficiently.

6. Nurix AI

Description: Nurix AI specializes in creating AI agents specifically designed for enterprise-level sales, support, and back-office automation. Their solutions are easily integrated into your existing infrastructure, enabling efficiencies and streamlining customer satisfaction.

Features:

• Enterprise-grade voice and chat AI agents,
• Real-time intelligence in customer engagement,
• Sequent integration into workflows,
• Proactive actions and decision-making,
• Supports vernacular languages,
• Low latency voice-to-voice models,
• Centralized insights dashboard to track customer sentiment and experience satisfaction.

Pricing: Nurix AI offers customized pricing based on client needs. For specific pricing, it is advisable to speak to Nurix AI to obtain a quote.

Best For: Large enterprises that want to automate workflows, improve customer interaction, as well integrate AI solutions within their entire organization for application through voice, chat, and email.

7. Shopify Inbox

Description: Shopify Inbox is a messaging platform built into Shopify that allows merchants to chat with customers through live chat, email, and social channels through the Shopify admin. Merchants can quickly respond to their customers’ chat (or email) inquiries in real-time while providing product recommendations and updates for order tracking – this ultimately boosts customer support and sales.

Features:

• Centralized inbox for any customer engagement
• Real-time chat and email support
• Provide product recommendations and links
• Order tracking and updates
• Connect social media to the inbox
• Automated replies and workflows
• Reports and analytics

Pricing:

1. Basic Plan: ₹1,994/month (~$24 USD)

• Includes: 10 locations for inventory, 24/7 chat support, and in-person sales via phone or POS device.
• Free Trial: ₹20/month for the first 3 months

2. Grow Plan: ₹7,447/month (~$90 USD)

• Includes: Everything from the Basic Plan, 5 staff accounts, and in-person sales via phone or POS device.
• Free Trial: ₹20/month for the first 3 months.

3. Advanced Plan: ₹30,164/month (~$365 USD)

• Includes: Everything from the Grow Plan, enhanced 24/7 chat support, local storefronts by market, 15 staff accounts, and in-person sales via phone or POS device.
• Free Trial: Available on a 1 or 3-year term.

4. Plus Plan: ₹1,75,000/month (~$2,120 USD) on a 3-year term

Includes: 200 locations for inventory, priority 24/7 phone support, local storefronts by market, unlimited staff accounts, completely customizable checkout, up to 200 POS Pro locations, and wholesale/B2B selling.

Best for:

• Basic Plan: Solo entrepreneurs starting with chat and basic automation.
• Grow Plan: Small teams that want to optimize their support operations and improve customer satisfaction.
• Advanced Plan: Businesses that are scaling operations with enhanced support and multi-market capabilities.
• Plus Plan: Large organizations that need high levels of customization and advanced features.

8. Lookfor AI

Description: Lookfor AI is an AI-enhanced Shopify app designed to enhance customer support and increase engagement between businesses and customers. Look for AI not only provides live chat and AI quiz functions, but also tracks customer behavior, manages knowledge bases, and tracks live orders. All this is automated and integrates with your FAQs, PDFs, and website pages, for a truly customized customer support function.

Features:

• AI-assisted live chat automation to engage customers instantly
• Order tracking and customer engagement support capabilities for faster resolutions
• Knowledge base integration with FAQs, PDFs, knowledge base & websites
• Behavioral customer tracking to see what users are doing
• List of live visitors for live tracking
• Gmail agent (Growth plan) to clear tickets via email support
• Moving quickly to new features (Enterprise plans) to continue cutting-edge support
• Dedicated customer service manager (Enterprise) for implementations and support

Pricing:

1. Starter: $116/month

400 AI & live chats, 1,000 products, AI quizzes & magic blocks, body knowledge integration, behavioral tracking, and live visitors list are included in this package.

2. Growth: $500/month (Popular)

This package includes everything in the Starter plan. Additionally, you will get 2,000 AI & live chats, 2,000 products, a Gmail agent, an integrated advanced live visitors list, and advanced behavioral tracking.

3. Enterprise: $1,250/month

You get everything in the Growth package and up to 5,000 AI & live chats, unlimited products, a feature priority list, holistic journey tracking, early access to new features, and a dedicated CSM.

Best For: Great option for e-commerce stores that want AI support and engagement, especially stores that want to track customer behavior, effectively manage live interaction, and seamlessly scale.

9. HelloRep

Description: HelloRep is a customer service solution enhanced by artificial intelligence, tailored for Shopify and e-commerce businesses. It automates order tracking and responses to frequently asked questions while providing an AI-powered sales agent and concierge service. This helps businesses eliminate duplicate support tickets and save time on each response while delivering an increasingly personalized customer experience.

Features:

• AI sales agent to answer inquiries as well as close leads
• AI support agent that provides 24/7 order tracking and support
• AI concierge service for together sales and support
• Order tracking automation to reduce the “where’s my order?” question
• Ability to hand over inquiries to a human when necessary, including complicated inquiries
• Seamless integration with Shopify to make changes without disruption

Pricing:

• AI Sales Agent: $550/month
• AI Support Agent: $250/month
• AI Concierge Bundle: $660/month
• Annual Plan: 3 months free.

Best For: HelloRep is best suited for e-commerce businesses looking for a fully capable AI sales and customer support solution, especially for those looking to automate order tracking, improve response time, and increase customer satisfaction.

10. Gorgias

Description: Gorgias is an excellent helpdesk and AI Chatbot platform specifically designed for Shopify and e-commerce businesses. In addition to centralizing customer support from multiple channels, it does an excellent job automating repetitive tasks like order tracking, returns, and FAQs. Gorgias saves time and increases efficiency, and provides faster response time to these customers.

Features:

• Multi-channel (email, chat, social, etc.) support
• Automated responses for repetitive tickets
• Order tracking and return management
• Integration with Shopify and other e-commerce tools
• Custom workflows to meet business needs
• Analytics and reports to measure helpdesk performance

Pricing:

• Basic (0% Automation): $60/month, 300 helpdesk tickets
• Basic (20% Automation): $120/month, 300 helpdesk tickets, 60 automated tickets
• Basic (30% Automation): $160/month, 300 helpdesk tickets, 90 automated tickets
• Basic (50% Automation- Recommended): $210/month, 300 helpdesk tickets, 150 automated tickets
• Yearly Plan: Switch to yearly and receive 2 months free

Best For: Gorgias is perfect for an e-commerce store that wants an integrated solution for an AI chatbot and helpdesk solution, specifically if you want to automate repetitive tasks, streamline order tracking, and help clients more efficiently.

Features to Look for in a Shopify Order Tracking Chatbot

When selecting a Shopify order tracking chatbot, try to prioritize features that add value to the customer experience and your operation. First, keep these in mind:

• Real-time syncing with carriers: This will allow your customers to receive accurate updates the entire time. Doing this will reduce the “Where is my order?” inquiries.
• Branded tracking page or in-chat experience: This keeps it branded while helping the user experience feel seamless while engaging with your brand. Additionally, it builds trust and engagement.
• AI-powered personalization: This is what makes your customers feel like humans and personalized are offered. Also, it can help upsell opportunities.
• Integration with the entire Shopify ecosystem: This includes apps, CRMs, and more. Therefore, it automates and simplifies your workflow across your Shopify store with automation.
• Multi-channel support: If the bot can work across your web, email, and social media, it allows you to meet your customers wherever they are engaging.
• Analytics and reporting: To see customer interaction and performance metrics to build a strategy and improve over time.

So if you select a chatbot with these features, you’ll ensure efficiency with your order tracking as well as a good customer experience on your Shopify website.

Case Studies and Real-World Impact

Wonderchat’s case studies and Shopify’s Official Blog further discuss several emerging brands that have successfully used an AI chatbot for tracking.

• Cost Reduction: An automated system deals with repetitive queries so that human agents may handle more complicated tasks, hence reducing total costs on support.
• Customer Satisfaction: An instant response builds reliability and trust with customers.
• Retention and Engagement: Giving proactive updates and personalized interactions with customers not only builds trust but also strengthens engagement with the brand, and therefore leads to better retention.
• Operational Efficiency: The chatbot assists agents by handling routine order-tracking queries, and as a result, it allows them to free valuable time. This, in turn, enables them to focus on strategy and higher-level tasks, while simultaneously improving team productivity.

Proven Impact: Real-life examples thus prove that the Shopify order tracking chatbot indeed saves time, yields ROI, generates revenue, and maximizes customer loyalty.

Future of Order Tracking on Shopify

Going forward, the outlook of Shopify order tracking is moving more towards an AI-gathered future. Here are a few examples:

• Predictive delivery updates: AI will be able to predict a delayed order and let the customer know ahead of time.
• Voice bots and multilingual: Your business can support a global audience better.
• Automated customer journey: Post-purchase follow-ups, recommendations, and feedback collection can all be automated.
• Integration of emerging technologies: New chatbots will more closely integrate AR, voice, and IoT data to create ultra-personalized experiences.

Therefore, taking advantage of AI-powered Shopify order tracking today will pave the way for your store to grow within this new future, while simultaneously driving customer satisfaction today.

Why Shopify Order Tracking Needs AI Now

In today’s time-strapped world of e-commerce, resorting to updates done by a human employee is simply not enough. Therefore, AI-enabled Shopify chatbots provide immediate, accurate, and nonstop order tracking, and they help cut down on superfluous “where’s my order?” inquiries, freeing people up to work on more valuable tasks.

In addition, consistent communications help build customer trust, which contributes to retention and overall satisfaction, while also allowing stores to scale operations without cutting corners on the care of their customers.

In short, Shopify order-tracking with AI is an important tool for e-commerce in the modern era. The sooner you embrace it, the sooner you will start scaling your business while your customers are being satisfied.

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