Zomato Enters the AI Arena with Nugget
Zomato launches its artificial intelligence company called Nugget. The company offers an AI-powered customer support platform without coding needs that aims to revolutionize business organization customer interaction strategies. Developed first as a proprietary solution for Zomato along with Blinkit and Hyperpure the platform has since become available as a service to international business enterprises.
As Deepinder Goyal, Zomato’s CEO explained, Nugget AI processes approximately 15 million customer support queries monthly throughout it’s ecosystem. Following internal testing success Zomato will expand its platform availability to businesses outside its organization. The platform delivers unprecedented experiences in AI-driven customer support solutions.
What Makes Nugget AI Different?
Traditional contact centers utilize scripts and human interaction to process customer questions. The platform has the capability to resolve approximately 80% of customer queries on its own. This is what makes it stand out from others:
- No-Code Configure: Businesses can modify workflows and set automation rules without programming skills which enables access for teams of any size.
- Self Learning AI: The Model continues to learn through its operations which results in highly relevant and intelligent responses over time.
- Seamless Integration: It will merge into existing CRM and communication tools enabling companies to transition smoothly.
- Scalability: Nugget AI provides scalable solutions that match customer needs throughout every growth stage from startups to multinational corporations.
Why Nugget AI Matters for Businesses
Most business operations have seen customer support become one of their largest departments. This is because companies are now adopting scalable business models. Automated repetitive queries, such as folded grievances. Using AI-driven insights with Nugget AI companies can predict customer needs to reduce the necessity of large support teams.
Moreover, traditional chatbots have faced the challenge of using historical data to respond immediately for real-time adaptation. The result of this is disappointing customer experiences. This remains a continuously evolving product that delivers both specific and contextual answers to meet client requirements.
Since the platform went live through pilot rollout more than 90% of test users started using it.
A Step Towards AI-First Customer Engagement
Nugget AI represents a groundbreaking shift in customer support beyond Zomato’s typical chatbot solutions. It expands its capabilities through its AI-driven automated and self-learning features. The solution stands ready to challenge conventional AI support tools and delivers organizations an economical and adaptable option.
Thus, Zomato’s latest venture into AI SaaS demonstrates its comprehensive vision for future expansion beyond food delivery services. This was by showing how AI can boost productivity across multiple sectors.
Businesses are adopting solutions that deliver smarter customer support at scalable and cost-effective levels. The startup is rapidly advancing to disrupt the field as a major player.
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